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About Our Animal Hospital

Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

At Callbeck Animal Hospital, we make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your…
Why is my veterinarian referring my pet to a specialist?

We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.
What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

At Callbeck Animal Hospital , your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage…
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

We perform a physical exam and preanesthetic blood testing before surgery and monitor your pet during surgery. During the procedure, a Registered Veterinary Technician ( RVT ) will continually assess your pet’s heart and…
I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…
I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

Don’t panic, but call us right away. If it’s outside our normal business hours, leave a message, and one of our veterinarians will return your call quickly. If your pet…
I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

Yes. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room.

CONTACT US

950 Taunton Rd. East Whitby, Ontario, L1R 3L8 Phone: (905) 438-1144 For after hours emergencies, please contact Animal Emergency Clinic of Durham Region at (905) 576-3031

LOCATION HOURS

Monday 8:00am –7:00pm Tuesday 8:00am –7:00pm Wednesday 8:00am –7:00pm Thursday 8:00am –7:00pm Friday 8:00am –7:00pm Saturday Closed Sunday Closed